The Advantage Blog

Kym Hussong Recognized for Outstanding Service


Acuity Insurance recently named Kym Hussong, a Customer Service Representative at the Mitchell Agency, as one of its Outstanding Service Professionals for 2016.

kym hussong

Kym Hussong

At the Mitchell Agency, Kym Hussong is known for putting her best effort into any task. “Kym always goes above and beyond the call of duty. If a task needs to be accomplished, she is always willing and able to conquer it,” says Jackson Bogan, agency Vice President. “She is always looking for the best value for our clients and how to make everyone’s life at the office easier and more enjoyable.

A Commercial Lines Customer Service Representative, Kym has been with the Lafayette, Indiana-based agency since 2010. She has been in the insurance business since 1991 and holds the CIC designation.

In her experience, Kym has found that building relationships is the foundation of service excellence. “I try to get to know my customers personally so that when they need me the most—when they’ve had a claim—they are working with somebody they know and trust,” she says.

Kym enjoys working with her agency colleagues and says that they share her commitment to delivering great customer service. “Everybody at our agency is focused on protecting people and looking out for the best interest of our customers. I truly enjoy coming into work each day,” she says.

Congratulations to Kym Hussong, an Outstanding Service Professional!